Chat with us, powered by LiveChat Warranty & Damages

Warranty Damages

If your product or any part is damaged during the shipment process and the box has visible damages you should open a complaint with the shipment carrier while they are delivering the box, as that probably happened during the shipment. After that, please report to us so we can also escalate it. Cardboard boxes and even Flight Case might get scratches or get broken during the shipment as most products are heavy. Please report to the shipping company if you see visible issues on the box.

If the product has any issues, please send photos/video to support@unique-dolls.com and we will assess the issue in order to provide a solution, it will depend on the nature of the incident.

If the problem was caused by us or our manufacturers we will take care of it.

We believe all our products are of high quality and our sex doll manufacturing partners have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

Support

We ensure to provide the best customer experience and we offer live and quick support through our website. Our goal is to help our clients to make their dreams come true, so please don't hesitate to ask any questions at any time during your shopping experience or while waiting for your dream doll to arrive at your place.

Contact us at:support@unique-dolls.com

Unique Dolls | Your reliable sex doll supplier

Unique Dolls provide the best quality,100% authentic sex dolls.

The TPE doll brands we are selling:
WM Doll, YL Doll,Piper Doll, 6ye Doll, AXB Doll, JY Doll, AF Doll, Doll 4 Ever, Irontech Doll,Qita Doll,SY Doll...

The silicone doll brands we are selling:
JM Doll, Z-One Doll, Sanhui Doll,Sino Doll...

More good quality doll brands will coming soon.

We know that creating your own dream doll has never been so easy, you can choose the body size(The bust/the waist/the hip) you would like to start with, then choose the wig style, eye color, skin tone, breasts type, areola color/size, vagina type according to your preference.If you have any questions during the process, please chat with us via LiveChat, we are glad to offer help.
After you finalize your options, we take care of the rest, including sending you a confirmation letter to double confirm your order’s details are CORRECT, placing your order to the factory, sending doll photos to you after your order is ready, making sure your package is well packed for shipping,shipping the doll to you after your confirmation, providing the tracking number after your order shipped...

All of our realistic sex doll are made by hand, we assure the doll’s quality because all of them are made by our long term cooperation factories. We will ask the factory to make the doll as close as to the image on our website, but as you know, sex doll industry is hand-made work, different makeup may bring different feelings to you, so, if your real love doll is even the slightest bit from what you expected at the factory, we 100% guarantee to make it right. We are committed and dedicated to our customers and prioritise customer service over profit.
Unique Dolls provide Free Worldwide Shipping. The price you see is the final price. No Surprise!!! We are glad to provide a money back guarantee, when you receive your doll, Please inspect your doll as soon as she arrives.Returns and refund are accepted only if you have received an incorrect item due to our error, or a defective item. In which case we are happy to pay for the return shipping, fix or replace the item at no additional charge and ship it back to you.

What’s more,we are dedicated to protecting your privacy, all packages are delivered in 100% discreet packaging & shipping, additionally, customer details are sealed within our privacy policy.

Unique Dolls team ALWAYS think for you, serve you the best quality dolls at reasonable price, we are so honor to be your reliable friend in sex doll market.